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  • Be prepared to wait several hours for a doctor to see your pet. Veterinary ERs are just like human ERs, and we often see patients with severe, life-threatening conditions. We also see plenty of patients with urgent issues, but sometimes they have to wait if we are trying to save another pet's life. 

  • Bring phones and chargers, bring snacks, books, games. Remember if you're waiting for your pet to be seen, that is a good sign. The last thing you want is for your pet to be bumped to the front of the line - that means they are very sick and need immediate care.

  • If possible, make an appointment with your family vet for non-urgent care. See our Resources page for links to all other veterinary clinics in the area. 

  • Most importantly, please be kind and considerate to our staff. We are here to help you and your pets. That is our passion and what we have all dedicated our lives to, even with the pain and trauma that goes with it.  We understand your fear and frustrations, but we will not tolerate people screaming, threatening, or abusing our staff. All of the medical world is overwhelmed and overworked right now, and that includes everyone in veterinary medicine. We are doing the best we can with what little resources and staff we have. If you can not be patient and compassionate with us, we will not be able to help you or your pets. 

  • Thank you for your patience. We appreciate everyone who offers us understanding and kindness while we work to help you and your family. ​

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